19+ Ontario only Play responsibly ConnexOntario 1-866-531-2600 — 24/7
01 · Player protection

Responsible gambling

19+ only. Gambling is entertainment, not a way to make money. This page explains the controls available on every account, how self-exclusion works in Ontario, and where to get independent help.

The two things that matter most

You must be 19 or older to gamble in Ontario, and you must be physically located in the province while you play.

Gambling is entertainment, not a way to make money. Every game on this site is built with a mathematical advantage to the house. Over time that advantage is what pays for the site. Treat what you stake as the price of the entertainment, not as an investment or a way to recover money you have already lost.


02 · The tools

Controls on every account

All of these are available from your account area. None of them are buried behind a support request, and none of them cost anything. You can set them before your first deposit, which is the best time to do it.

Tightening a limit takes effect immediately. Relaxing or removing one is subject to a waiting period before it applies, so a decision made in a difficult moment cannot take effect in that same moment.

A protective boundary drawn around a steady light
Deposit limits

Deposit limits

A cap on how much you can pay into your account over a set period. You can set a daily, weekly and monthly limit, and they work together — whichever is reached first stops further deposits until that period resets.

This is the single most effective control on the site, because it acts before money is at risk rather than after.

Loss limits

Loss limits

A ceiling on your net losses over a daily, weekly or monthly period. Unlike a deposit limit, this one accounts for money you have won and staked again, so it reflects what the session is actually costing you.

When the limit is reached, real-money play stops for the remainder of the period.

Session and time limits

Session limits and reality checks

A cap on how long a single session can run, and on how long you can be logged in over a day or a week. When the limit is reached you are notified and the session ends.

A reality check is the lighter version: a message at an interval you choose, telling you how long you have been playing and how you stand. Time passes strangely during play, and this is the cheapest correction available.

Cooling-off

Cooling-off — take a break

A short, defined break. Your account is locked for real-money play for the period you choose, and it reopens automatically when that period ends. Your balance and verification stay exactly as they were.

Use it when you want to stop for a while without making a permanent decision. A break is not a failure — it is the tool working as intended.


03 · Self-exclusion

BetGuard — Ontario's centralised self-exclusion

Self-exclusion goes further than a cooling-off period, and in Ontario it goes further than this site.

betguard.ca

BetGuard is the centralised self-exclusion programme for Ontario's regulated online gambling market, run by iGaming Ontario. Registering with BetGuard excludes you from every operator in the regulated Ontario market at once, not just from this site. That is the point of a central programme: it removes the option of simply moving to the next operator.

How to activate it

  • From your account area on this site, in the responsible gambling section.
  • Or directly through betguard.ca, or by phone on 1-833-776-7171.

How long it lasts

You choose the length when you register. The options available through the programme are:

  • 30 days
  • 6 months
  • 1 year
  • 5 years
  • Permanent

What happens once it is active

  • It takes effect immediately. There is no waiting period and no cooling-off before a self-exclusion applies — that is a regulatory requirement, not a courtesy.
  • Your account is closed to real-money play for the duration, across every regulated Ontario operator.
  • Any remaining balance is returned to you through the verified payment method on your account.
  • Marketing stops. You are removed from promotional communications.
  • A self-exclusion cannot be cancelled early. When a fixed term ends, your account does not reopen automatically — you have to ask for it to be reinstated, and a further period may apply before it is.
  • A permanent self-exclusion cannot be reversed. Choose it deliberately.

If you are not ready for that step, a cooling-off period or a tighter deposit limit is a smaller, reversible move that still changes something today.


04 · Independent help

ConnexOntario

ConnexOntario

ConnexOntario

1-866-531-2600

  • Available 24 hours a day, 7 days a week
  • Free and confidential
  • Text 247247
  • connexontario.ca

This is not casino support

ConnexOntario is an independent health services information line for Ontario. It is not part of this casino, it is not operated by Apollo Entertainment Ltd, and nothing you say to it comes back to us.

It connects people to free services for gambling, mental health and substance use across the province. You do not need to be in crisis to call, and you do not have to give your name.

Responsible Gambling Council

An independent non-profit working on gambling harm prevention and public awareness in Ontario and beyond.

Problem Gambling Institute of Ontario

Part of the Centre for Addiction and Mental Health, providing resources for people affected by gambling and for the clinicians who support them.


05 · Self-assessment

Signs worth taking seriously

Problem gambling rarely announces itself. It usually shows up first as a change in behaviour around the gambling rather than in the gambling itself. None of the following is a diagnosis, and one of them on its own may mean nothing — but several of them together are worth acting on.

  • Chasing losses

    Going back specifically to win back what you lost, rather than to play.

  • Money that was for something else

    Gambling with money set aside for rent, bills, food or debts.

  • Longer than intended

    Regularly playing well past the time or spend you planned.

  • Hiding it

    Playing in secret, or being less than honest with people close to you about how much or how often.

  • Borrowing to play

    Using credit, loans or money from other people to fund gambling.

  • Mood tied to results

    Feeling anxious, irritable or low when you are not playing, or when you cannot.

  • Things slipping

    Work, study, sleep or relationships being affected by time spent gambling.

  • Trying to stop and not managing it

    Deciding to cut down or stop, and finding that it does not hold.

If any of this is familiar, the fastest useful step is a phone call to ConnexOntario on 1-866-531-2600. It is free, confidential and answered around the clock. If you would rather act on the account first, set a deposit limit, start a cooling-off period, or register with BetGuard.


Protecting minors

Gambling here is restricted to people aged 19+ and age is verified. If you share a device, use its parental controls and never save your login where someone under 19 can reach it.

Filtering software

Tools such as Gamban, GamBlock and Net Nanny can block gambling sites at the device level, independently of any account setting.

Talking to someone

Support is not only for the person gambling. ConnexOntario also helps family members and friends who are worried about somebody else.